Welcome to KidCoven! We’re committed to delivering your baby essentials quickly, safely, and reliably. This Shipping Policy outlines how we process, pack, and ship every order to ensure a smooth and transparent shopping experience.

1. Order Processing Time

We work hard to get your items ready as fast as possible.

• All orders are processed within 1–2 business days.

• During high-demand seasons or sales, processing may take an additional 1–2 days, but we always aim for the fastest turnaround.

• You will receive an email confirmation once your order has been processed.

KidCoven Guarantee: Every item is packed with care to ensure it arrives in perfect condition.

2. Shipping Times & Delivery

We offer reliable, trackable shipping on all orders.
Typical delivery times are:

• Standard Shipping: 7–15 business days

• Expedited Shipping (if available): 4–7 business days

• International Shipping: Varies by location; usually 10–20 business days

Please note that delivery times may vary due to customs delays, weather, or carrier-related issues.

3. Shipping Rates

Shipping rates are calculated at checkout based on your location and order weight.
We also offer:

• Free Shipping offers during special promotions

• Discounted Shipping on selected items

KidCoven ensures all pricing is transparent with no hidden fees.

4. Order Tracking

Once your order ships, you will receive a tracking number via email.
You can follow your package in real time until it safely reaches your doorstep.

If tracking shows delays, our support team is always here to help.

5. Incorrect Address or Delivery Issues

Please double-check your shipping address before completing your purchase.

• KidCoven is not responsible for orders delivered to incorrect addresses entered by the customer.

• If a package is returned due to an incorrect or incomplete address, we can reship it once the correct details are provided (reshipping fee may apply).

6. Lost or Damaged Packages

Your trust matters to us.

• If your package is lost in transit, we will work directly with the carrier to resolve the issue.

• If your items arrive damaged, contact us within 48 hours with photos, and we’ll arrange a replacement or refund.

KidCoven stands behind every order with a 100% Customer Care Commitment.

7. International Shipping & Customs

For international orders:

• Customs fees, import taxes, or duties may apply depending on your region.

• These charges are the customer’s responsibility.

We do everything possible to ensure fast, smooth international delivery.

8. Contact Us

Our customer support team is always here to help.
For any shipping-related questions or concerns, reach out to us at:
📩 support@kidcoven.com